At primuls.info, we stand behind the quality of our products and services. This Refund Policy outlines the conditions under which refunds are available and the process for requesting one. We are committed to ensuring customer satisfaction while maintaining fair and transparent refund procedures.
Refunds are available for paid services and digital products purchased through primuls.info within 14 days of the original purchase date. This 14-day window provides adequate time for you to evaluate whether our services meet your expectations. To qualify for a refund, you must request it within this timeframe and provide evidence of your purchase. Refunds are available only if services have not been substantially accessed or utilised, and digital content has not been fully downloaded or consumed.
To request a refund, please contact our customer service team at [email protected] with the subject line "Refund Request." Include your order number, purchase date, name, and a brief explanation of your reason for requesting a refund. Our team will review your request within 5 business days and respond with confirmation or further questions if needed. Once approved, refunds will be processed to your original payment method within 10 business days.
Refunds are not available for services or content accessed beyond the initial evaluation period, custom or bespoke deliverables, or services that have been substantially utilised. Refunds may also be denied if the request is made outside the 14-day eligibility window or if the user has violated our Terms of Service. Digital products that have been downloaded and extracted are generally not eligible for refund unless there is a technical fault or the product does not function as described.
Approved refunds are processed within 10 business days from the date of approval. The time for funds to appear in your account depends on your financial institution and may take an additional 3-5 business days. If you do not receive your refund within the stated timeframe, please contact us immediately at [email protected] with your transaction reference. If a dispute arises regarding a refund request, both parties agree to resolve the matter in good faith through correspondence before pursuing formal dispute resolution.